• Booking Procedures

For parties of 2 or more people, or for Spa Packages we require a credit card number to book/hold your appointment.

• Cancellation Notice: Please be aware that cancellations are only accepted 24 hours before the appointments.
• Late Cancellations/No-Shows

Any services not cancelled in a timely manner will be subjected to a fee of 50% of the total appointment cost. No-Shows will be charged the 100% amount for the service. Gift certificates will be reduced to half value

Clients are advised to arrive at least 15 minutes before their scheduled appointment to allow time for check-in, changing, and completing any necessary forms.

Arriving late may result in a shortened treatment time to accommodate the next client’s appointment. Full treatment fees will still apply.

• Accepted Payment Methods: The spa accepts cash, credit/debit cards, and spa gift certificates.
• Gratuities: Tipping is optional but greatly appreciated, typically 15-20% of the service cost. Gratuity can be provided directly to the therapist or added to the final bill.

• Health Conditions: Clients are required to disclose any medical conditions, allergies, or contraindications before booking treatments.
• Medical Clearance: Some treatments may require medical clearance or approval from a physician, especially for clients with certain health conditions.

• Cell Phones and Disturbances: To maintain a relaxing environment, clients are requested to silence their cell phones and keep noise to a minimum.
• Attire: Comfortable spa attire or robes may be provided, and disposable undergarments are available for certain treatments.
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Minors: Clients under a certain age 17 may need parental consent or accompaniment for certain spa services

• Redemption: Spa gift certificates must be presented at the time of service and may not be redeemable for cash.
• Expiration: Gift certificates and prepaid packages may have expiration dates, and extensions may be available upon request